What it captures
Greeting: identify the business and explain that the caller can leave details for follow-up.
Sample call flow
How a WelcomeOps call flow works
A strong AI receptionist workflow starts with a clear greeting, asks a few useful questions, confirms callback details, and routes a short human-readable summary.
What stays human
Intake: collect name, phone, request type, urgency, location or account context, and callback window.
How handoff works
Handoff: summarize the call and send it to the approved destination for human review.
Direct answers
Sample call flow questions
Can the call flow be customized?
Yes. WelcomeOps call flows are configured around approved business instructions and tested before live use.
Can the AI make commitments?
Only within approved guardrails. Pricing, dispatch, booking, advice, and sensitive decisions should stay with humans unless a tested system path exists.