What happens when the AI front desk answers a call?

The AI greets the caller with your business greeting, asks structured questions, captures the caller's details and needs, and sends a clean summary to your team.

Can I hear a sample call?

Yes. WelcomeOps provides sample call workflows for HVAC, real estate, restaurant, and service-business scenarios. Visit the demos page to listen.

Sample call flow

Sample AI Front Desk Call Flow

See how WelcomeOps answers business calls, captures caller information, qualifies the request, and delivers a structured summary to your team.

Listen to sample calls Configure Your Front Desk

1. Greeting

AI answers professionally

The AI greets the caller with your business name and explains what information it can capture. The greeting is configured during Launch Setup.

2. Intake

Structured questions

The AI asks about the caller's needs: reason for calling, urgency, callback window, and any relevant details. Each answer is captured in a structured format.

3. Summary

Clean handoff

When the call ends, a structured summary is delivered by email. Your team knows who called, why, and how to follow up — no voicemails to transcribe.