Capture structured service requests
Collect issue type, location, urgency, callback window, and customer notes. Every call becomes a structured lead ready for your dispatcher or service manager.
Service business call answering
Capture every service call that comes in
WelcomeOps helps service businesses — HVAC, plumbing, electrical, landscaping, and home services — answer missed and after-hours calls, collect job details, urgency, and location, then dispatch clean summaries to the right team.
Never miss an emergency
Keep phones covered when your team is off the clock. After-hours callers get a professional response instead of voicemail, with urgency flagged for priority handling.
Clean summaries, faster triage
Each summary is formatted for quick review. Your dispatcher or owner can triage and assign jobs without listening to voicemails or deciphering handwritten notes.
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Pricing and plans
See Starter, Core, and Pro plans with transparent monthly rates and one-time Launch Setup fees.
Referral program
Earn $60 per active customer you refer. No cap, no quota. Share WelcomeOps with businesses that depend on inbound calls.
HVAC AI front desk
Capture no-heat, no-cool, and service requests with HVAC-specific intake.
FAQ
Service business call answering questions
What types of service businesses does it work for?
HVAC, plumbing, electrical, landscaping, pest control, cleaning, and any field-service business that depends on inbound calls for new business and service requests.
Does it integrate with my existing systems?
WelcomeOps delivers summaries by email. Workflow integration depends on your current setup and is configured during Launch Setup.
How do I get started?
Choose a plan or start with the pay-as-you-go trial. Launch Setup covers call flow, knowledge base, testing, and forwarding instructions.